Raymundo "Mundo" Ginez
Human-Centered Design Professional · AI-Native Design Leader · Agentic Delivery and Experience Strategy
Berwyn, IL · Open to remote and hybrid · mundo2me@gmail.com · linkedin.com/in/mundo2u
Human-Centered Design professional with 15+ years of experience and a clear view of what the AI shift actually requires. Many organizations add AI as a tool. I design it as a new way of working: where agents act, where people decide, and which guardrails keep the work trustworthy. At Really.Global I designed and run an agentic delivery model in which AI agents build, test, and review front-end work while every irreversible step stays with a person, and I shipped 46 merged pull requests in 90 days as the company's only in-house designer. I pair that with the fundamentals: framing the right problem, research, service design, and evidence leaders can act on. Kellogg credentialed in AI Strategy for Business Transformation. M.S. in Human-Computer Interaction, DePaul University.
How I Lead With AI
- Operating model: I redesign how work gets done with AI, not only what the product does. Agents take the repeatable work, people keep judgment and approval.
- Guardrails first: every AI workflow I build has a defined hand-back point, an independent review, and actions reserved for humans by policy.
- Strategy to delivery: I connect AI investment decisions (AI Radar 2.0, Kellogg frameworks) to shipped, measurable work.
Core Skills
Product & AI Tools
Experience
Really.Global, Remote
Lead Human-Centered Design Strategist
activeReally.Global, Remote
Designed and run an agentic delivery model that helps a small team ship faster while keeping human accountability at every decision point.
- The company needed to ship faster than a small team allowed, so I designed and run an agentic delivery model: 44 project skills, two custom AI sub-agents for design QA and repair, and more than 10 scheduled routines that report on pull requests, CI, and ticket status every morning.
- Built the guardrails before the speed. AI agents can edit, test, and review, but pushing code, merging, and accepting tickets are reserved for people and enforced by policy, and every change passes required CI, a SonarCloud quality gate, and an independent second-model AI review.
- Shipped 46 merged pull requests and 132 commits in 90 days as the only in-house designer. One accessibility fix across 13 files moved from requirements review to merged in just over two hours, with a regression test that keeps the issue from returning.
- Separated the agent that finds design issues from the agent that fixes them, so no AI grades its own work, and the repair agent rejects wrong findings with evidence instead of applying them.
- Defined where AI acts, assists, or hands off to a person across the marketplace, including AI-drafted Help Center content with two human approval gates, and developed AI Radar 2.0, a 12 vector diagnostic leadership used to prioritize AI investment.
- Established Heritage Teal, a design system with semantic tokens, Storybook components, and WCAG 2.2 AA standards, as the single source of truth the agents check against.
UnitedHealthcare, Minnetonka, MN
Principal UX and Product Designer
UnitedHealthcare, Minnetonka, MN
Led experience strategy and product design across an enterprise healthcare matrix, consolidating member experiences and aligning product, design, engineering, and compliance teams.
- Guided five product owners across an enterprise matrix to consolidate separate Medicaid and Medicare experiences into one platform, reducing $2.2M in technology debt and raising NPS by 5 points.
- Contributed to AI review board governance, applying responsible AI review to member facing decisions under HIPAA and CMS constraints.
- Defined a three year experience roadmap that product and engineering leadership adopted, earning more than 20 enterprise recognitions in one year.
FCB (Foote, Cone & Belding), Chicago, IL
Associate Director, UX Strategy and Design
FCB (Foote, Cone & Belding), Chicago, IL
Led UX strategy and design across healthcare, financial services, fleet, automotive, and enterprise experiences.
- Led a team of six, ran critique, and created the UX Playbook and Master Design Library in Figma and Storybook, cutting cycle time by 30% and new client UI turnaround from one week to one day or less.
ABC Supply, Chicago, IL
Lead Product Designer
ABC Supply, Chicago, IL
Designed an external B2B customer ordering experience and internal dashboards for a $14B to $23B distributor.
- Designed the ordering experience and directed an external agency through delivery.
The Joint Commission, Oakbrook Terrace, IL
Product Manager and UX Designer
The Joint Commission, Oakbrook Terrace, IL
- Led contextual inquiry, ethnography, and card sorting with more than 130 clinical surveyors, built role based personas, and rebuilt task flows around observed behavior, reducing call center volume by 25% and increasing adoption by 60%.
- Presented an ROI framework to executives and owned the backlog and daily scrum, delivering 3x productivity gains and a 10% velocity increase.
CNH Industrial, Burr Ridge, IL
Senior Product Researcher and UX Designer
CNH Industrial, Burr Ridge, IL
- Researched operator workflows and applied progressive disclosure to unify two sister products, reducing $2M in technology debt.
Redbox, Oakbrook Terrace, IL
Principal UX Designer and Senior UX Manager
Redbox, Oakbrook Terrace, IL
- Led a team of three to take a new digital streaming and gaming offering from concept to launch, reducing customer task time by 67%.
Walgreens, Chicago, IL
Senior UX Designer
Walgreens, Chicago, IL
- Photo ordering and omnichannel coupon experience.
JPMorgan Chase, Chicago, IL
Senior UX Designer, Commercial Card
JPMorgan Chase, Chicago, IL
- WCAG 2.0 accessibility analysis for PaymentNET and an Axure pattern library shared across four designers.
Wheels Inc., Des Plaines, IL
Senior UX Architect and Information Designer
Wheels Inc., Des Plaines, IL
- Established an internal research lab whose findings avoided an estimated $300K to $1M in misdirected development spend.
- Consolidated four siloed channels into one role based platform, reducing quoting from six weeks to 48 hours.
Accenture, Consultant, Chicago, IL, 2009 to 2010 · Motorola, Mobile Enterprise Engineer, Libertyville, IL, 2004 to 2007
Earlier Experience
Accenture, Consultant, Chicago, IL, 2009 to 2010 · Motorola, Mobile Enterprise Engineer, Libertyville, IL, 2004 to 2007
Education
M.S. Human-Computer Interaction
DePaul University, Chicago, IL
AI Strategy for Business Transformation
Northwestern Kellogg School of Management
AI and Data Science for Leaders
University of Chicago Booth School of Business
AI for Designers, Top 10% Distinction
Interaction Design Foundation
UX Management: Strategy and Tactics
Interaction Design Foundation
Teaching
DePaul University, 2015 to 2016 · UIC Latitude, Design Thinking workshops, 2013 to 2019
U.S. Army Reserve veteran, 1995 to 2001 · Bilingual, Spanish and English · References available upon request